Concio is an online platform that connects clients with professional experts/mentors who offer mentoring in a wide range of areas, such as career coaching, life coaching, business coaching, and more.

You can search for experts on Concio using different filters such as location, area of expertise, and availability. You can also browse the profiles of experts to see their qualifications and reviews from previous clients.

Once you have found an expert that you are interested in working with, you can book a booking with them by selecting a date and time that works for you. The expert will then confirm the booking and provide you with instructions for the session.

Concio uses a secure payment gateway for all transactions. You can pay for coaching bookings using your preferred payment method, such as a credit card or PayPal.

Concio has a refund policy in place for clients who are not satisfied with their coaching bookings. If you are not satisfied, you can request a refund and Concio will review your request to make a refund.

Experts on Concio are required to conduct all bookings through the platform to ensure the client's safety and privacy, and also to have a record of the bookings.

Concio has a strict vetting process for experts to ensure that they are qualified and experienced professionals.

Concio allows experts to withdraw funds from their balance at any time, as long as the minimum threshold of 50 USD is met. Withdrawals are processed within 48 hours from the withdrawal request. Experts will receive a confirmation email and notification of the withdrawal transaction with a transaction reference number to be able to track their payment.

Concio supports a variety of payment methods, including bank transfers, PayPal, and other wallets. Concio will notify users of new payment methods as they become available over time.

Concio ensures that any pending refund requests tagged to the expert's account or any disputes raised on the expert's account are resolved first before allowing a withdrawal. The remaining balance after withdrawal will need to be sufficient to cover any refund requests that are in progress.

The amount withdrawn will be reflected in the expert's chosen account or wallet within 72 hours from payment from Concio, depending on the bank and/or wallet policy identified in the expert's account setup.

Concio charges a transaction processing fee of 7.5% or 9% depending on the expert account type, which is deducted upon receiving payment by the seeker. The amount in the expert's balance is available for withdrawal in full unless there is a dispute raised as per the member protection policy. Concio may also charge fees for payment methods such as PayPal and others, which typically charge a fee for each transaction.

Yes, either party can cancel a booked session 2 hours prior to the booked time.

Yes, a 'Reschedule' option will be provided to the cancelling party and shall be subject to the other party’s availability on a future date.

Yes, a 'Refund' option is available to the cancelling party in case it is a paid session.

For free booking page, either party can cancel or reschedule the session; the refund process does not apply. For paid bookings, read on.

The primary option is to 'Reschedule' the session to a future date based on the availability of the Expert. A 'Request for Refund' with a reason can also be submitted to the Expert and will be subject to the Expert's discretion to either approve the 'Refund Request' or request the Seeker to reschedule.

The Expert may contact the Seeker to 'Reschedule' for a future date based on the calendar availability, and it will be up to the Seeker's discretion to choose to reschedule or 'Request for Refund'. The Expert can initiate a 'Request for Refund' of the amount paid by the Seeker in case they are unable to fulfill the booked time – this can be done anytime prior to the session.

Concio's refund policy states that refund requests may be subject to a dispute resolution process outlined in the platform's terms of service. If the Seeker and Expert cannot reach an agreement on cancellation and refund requests, the dispute resolution process will be followed.

If the Seeker experiences issues such as no show, connectivity issues, unfulfilled time, or any other problem borne by the Expert that prevents the Seeker from receiving the booked session, the Seeker can request a refund within 48 hours from the session time.

If the Expert experiences issues such as no show, connectivity issues, unfulfilled time, or any other problem borne by the Seeker that prevents the Expert from delivering the booked session, the Expert's earnings will remain, and the refund request will be declined.

After a refund request is processed by Concio's Customer Support, credit card refunds are completed within 7-10 days based on the card issuer's processing time.

Concio can only refund funds to the original payment source used to process the payment, and cannot change the card or account to where the funds will be credited.

If a payment was made using a currency other than US dollars, refunds will be processed in the same currency and amount used in the payment.